Overview
Nimbus Retail’s small support team was drowning in repetitive questions — order status, returns, sizing. We built them a custom AI assistant.
The challenge
Response times were climbing and the team was burning out answering the same questions hundreds of times a day.
Our solution
We built an AI support assistant trained on their help docs and order data, embedded it on-site and in chat, and handed off cleanly to humans for anything complex.
Ready when you are
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